Our Mission

 

SHP utilizes highly educated and credentialed professionals, experienced in obtaining proper reimbursement on complex insurance claims, to help healthcare providers achieve their financial goals and focus on what really matters: patient care.

 

Our Vision

 

Our vision is to be the preeminent resource for healthcare providers seeking to navigate the complex world of healthcare reimbursement.

Our Core Values

SHP's Core Values are our guiding principles that dictate our behavior and actions.  Every appeal we write, every patient interaction, every client communication, and every decision we make is shaped by the following Core Values:

QUALITY:  We strive for excellence in our work product and service to our clients.  We believe that an unwavering commitment to quality will naturally lead to exceptional results for our clients.

EXPERTISE:  We encourage the professional development of our associates and promote ongoing education and training opportunities to further our collective expertise.

COLLABORATION:  We foster an atmosphere of support and encouragement within our team to generate ideas and maximize employee satisfaction.  We also create true partnerships with our clients to ensure knowledge is transferred between the organizations.

ACCOUNTABILITY:  We are accountable to our clients, our colleagues, and ourselves.

Specialized Professionals

SHP attorneys and claims specialists are highly trained and educated to handle any healthcare billing and denial issues, as well as to work with patients and providers to amicably resolve their accounts.

Specialized Knowledge

SHP has developed payer-specific protocols for all levels of insurance denial appeals as well as a robust in-house staff training program focused on administrative and clinical denials. Additionally, SHP's employees are able to effectively craft appeal letters tailored to specific denials, jurisdictions, and relevant statutory provisions.

Specialized Consulting

SHP's services extend beyond claims placed by clients for recovery; we are committed to helping providers improve their internal recovery efforts through tailored education and training sessions. We also offer consulting services focusing on - among other areas - appeals management program development, operations structure, vendor management, and portfolio valuation.

With a dedicated Compliance Officer, SHP is at the leading edge of data security in the healthcare environment and is able to provide clients with peace of mind that sensitive personal health information remains confidential.

SHP is certified against the Common Security Framework (CSF) from the Health Information Trust Alliance (HITRUST) to address HIPAA compliance requirements, protected by Armor Cloud Security, and enforces strict workplace requirements for the protection of client information.