SHP utilizes highly educated and credentialed professionals, experienced in obtaining proper reimbursement on complex insurance claims, to help healthcare providers achieve their financial goals and focus on what really matters: patient care.
Our vision is to be the preeminent resource for healthcare providers seeking to navigate the complex world of healthcare reimbursement.
Our Core Values
SHP's Core Values are our guiding principles that dictate our behavior and actions. Every appeal we write, every patient interaction, every client communication, and every decision we make is shaped by the following Core Values:
QUALITY: We strive for excellence in our work product and service to our clients. We believe that an unwavering commitment to quality will naturally lead to exceptional results for our clients.
EXPERTISE: We encourage the professional development of our associates and promote ongoing education and training opportunities to further our collective expertise.
COLLABORATION: We foster an atmosphere of support and encouragement within our team to generate ideas and maximize employee satisfaction. We also create true partnerships with our clients to ensure knowledge is transferred between the organizations.
ACCOUNTABILITY: We are accountable to our clients, our colleagues, and ourselves.
SHP attorneys and claims specialists are highly trained and educated to handle any healthcare billing and denial issues, as well as to work with patients and providers to amicably resolve their accounts.
SHP has developed payer-specific protocols for all levels of insurance denial appeals as well as a robust in-house staff training program focused on administrative and clinical denials. Additionally, SHP's employees are able to effectively craft appeal letters tailored to specific denials, jurisdictions, and relevant statutory provisions.
SHP's services extend beyond claims placed by clients for recovery; we are committed to helping providers improve their internal recovery efforts through tailored education and training sessions. We also offer consulting services focusing on - among other areas - appeals management program development, operations structure, vendor management, and portfolio valuation.
With a dedicated Compliance Officer, SHP is at the leading edge of data security in the healthcare environment and is able to provide clients with peace of mind that sensitive personal health information remains confidential.
SHP is certified against the Common Security Framework (CSF) from the Health Information Trust Alliance (HITRUST) to address HIPAA compliance requirements, protected by Microsoft Azure, and enforces strict workplace requirements for the protection of client information.
What Our Clients Are Saying
"SHP is extraordinary in our opinion. We have received attorney level results at non-attorney rates and definitely at non-attorney speed i.e. they provide rapid turn-around. They have been successful for us with our aged, denied and difficult to handle third party claims. They effectively utilize and reference state specific statute language and our specific contract provisions to collect on claims that would otherwise be written off."
Rudy Braccili Jr. | Executive Director, Revenue Cycle Services
Boca Raton Regional Hospital | Boca Raton, Florida
“SHP has proven to be an invaluable asset for the collection and resolution of our Workers’ Compensation, Motor Vehicle Accident and Third Party Liability claims. During a recent comparison to our prior vendor, SHP increased cash collections by 55%, resulting in an outstanding $4 million of additional revenue to JFK Health.”
Cindy Kaiser | Corporate Director, Revenue Cycle Management
JFK Health | Edison, New Jersey